1. Delivery Policy

a. Processing Time: Orders are typically processed within 2 business days (excluding weekends and holidays) upon receiving payment confirmation.

b. Shipping Method: We use various carriers for our deliveries, and the delivery time may vary depending on your location.

c. Shipping Cost: Shipping costs are determined based on the weight of the package and the destination address. The total shipping cost will be calculated at checkout.

d. Order Tracking: Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.

e. Delivery Delays: We are not responsible for any delays caused by natural disasters, customs issues, or other unforeseen circumstances.

2. Return and Refund Policy

a. Returns: We do not accept returns due to food hygiene issues. However if you are unsatisfied with our products, please contact us directly.

b. Refunds: We assess each customers request for a refund on a case-by-case basis. We regret to inform you that our decision will be final and non-negotiable.

3. Contact Information

If you have any questions or need assistance with our delivery and refund policy, please contact us at:

admin@sobear.co